First Service Networks

Company name:

First Service Networks

  Jobs (Visit website)
City & State:

Linthicum , MD

Industry type: Mechanical Contractors
Company Description:  
FSN is a new company founded to serve the growing needs of the retail industry in regard to facilities management sourcing. FSN started in 2001 with a mission to build a facilities management company that could actually deliver in terms of both cost reduction and great service through superior, detailed, data-driven decision-making and proper alignment with its customers.

In its first year, FSN acquired the assets of a 30+ year-old HVAC broker business and began investing over $25 million in software and process development to start learning the best ways to solve the retail industry's facilities management woes. After bringing this business on board, FSN deployed the first iteration of its technology platform to begin capturing detailed data about all service transactions, and concurrently deployed a state-of-the-art call center and internet-enabled contractor invoicing solution.

Beginning in the summer of 2002, and over the course of the next few years, FSN developed tighter categorization of the detailed data being collected by its technology and launched its revolutionary CAPS process to control spending on a per-task and per-part basis. Within its first year of operation this new approach to cost containment generated a 17% reduction in local spending for FSN customers.

Realizing the impact that FSN's approach to detailed data could have for additional trades, in 2003, FSN began to complete contractor networks for all trades to support the retail industry. Throughout 2004 and 2005, additional CAPS control measures were deployed for these additional trades, allowing FSN to service all trades for its customers.

In 2005, FSN launched an additional set of purchasing controls, including new forecasting technology and estimating processes, that secured an additional 20% reduction in spending for larger repair work. In the same year, FSN deployed its first service center and, based upon its success in reducing management costs and improving service, decided to abandon the use of its antiquated (albeit technologically advanced) call center.

In 2006, FSN acquired the assets of two additional companies to support its growing need for human capital and local presence in markets throughout the country. Upon acquisition, FSN routed service workers and lowered planned maintenance costs by an additional 15% for its customers. FSN also opened two additional service centers in Los Angeles and Phoenix to support customers on a regional basis.

Today, FSN operates four separate, interconnected service centers throughout the country in support of 250+ customers with varying approaches to facilities management sourcing. The latest iteration of FSN's FUSION™ management infrastructure not only continues to capture more details than any other solution in the market, but also delivers a flexible sourcing capability with enhanced decision-making capabilities unseen in alternative approaches. The result has been realization of FSN's primary mission and delivery of a free service to the retail industry that not only pays for itself, but also generates an additional minimum of 10-15% savings for its customers.
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