Key Account Manager

Name : James K. Wright
Industry Type : Electrical Contractors
City & State : Rochester,NY
Job Title Key Account Manager
Relocation Preferences :
Objective : Account Management, Customer Development, Technical Support, Project Management in Electric and Natural Gas Utility Industry
Resume :  
James K. Wright
Henrietta, New York 14467
http://www.linkedin.com/in/jameskwright

SUMMARY
Accomplished engineer with comprehensive experience in account management, client development,

customer service and technical support.
Promote the use of Energy Star products, power measurement instrumentation and conservation

techniques to reduce energy use and related costs.
Skilled in energy management techniques, tax and energy audits, load shedding programs and

efficient use of energy.
Broad background with a leading energy utility as a Key Account Manager requiring detailed

knowledge of the Public Tariff, gas and electric distribution, street lighting systems,
energy management and utilization as well as economic development(EDZ) programs.
Experienced Applications Engineer specializing in engineered utility and industrial monitoring

instrumentation, calibration instruments, specializing in predictive maintenance and protection

of large industrial machinery. Also supported a complex field organizational structure.
Developed relationships with customers, focusing on the success of their businesses.
Ability to assess situations and make appropriate technical and business recommendations.
Successfully negotiated over $800K in Accounts Receivable collections.

TECHNICAL SKILLS

Microsoft Office 2007, Internet navigation and utilization, Lotus Notes, Extensive knowledge and

experience in SAP (WMS and CCS). Network based LAN, HP3000/MANMAN/OMAR manufacturing system.
Performed tax and energy audits for commercial concerns.
Extensive training in machinery vibration analysis and monitoring and instrumentation

applications in the Petrochemical and utility industries

PROFESSIONAL EXPERIENCE

2000-2009 Rochester Gas & Electric Corp., Rochester, New York

Key Account Manager- Technical Services, Street Lighting Systems

2007-2009
Managed all aspects of street lighting involving the City of Rochester (Key Account) including

resolution of past-due accounts amounting to $850K
Created customer proposals and unexpired life Excel spreadsheets
Created Service Notifications in SAP
Created engineered work orders in SAP/WMS for all commercial area lighting installations and

certain municipal street lighting projects.
Conducted field street lighting inventories.
Created billing and inventory files for Rate Consultants and other varied street lighting issues

other than for the City of Rochester

Key Account Manager-Marketing and Sales 2000-2007
Coordinated energy installations involving new commercial and industrial construction and

renovations
Promote customer development and retention by providing individualized service
Resolved billing and other business issues
Promote energy management, economic development and NYSERDA programs,
Performed sales tax and energy audits for assigned territory as well as numerous assigned key

commercial and industrial accounts.
Acted as a liaison among utility personnel, electrical contractors, general contractors as well

as the end use customer. Marketed wind energy to commercial and industrial customers.

1987- 2000 Ametek Power Systems (formerly Rochester Instrument Systems), Rochester, NY

Applications Engineer

Prepared quotes and provided technical support involving a very broad line of industrial,

electronic monitoring instrumentation including signal conditioning, event recorders, ac power

measurement, process calibrators, alarm annunciation, temperature and vibration monitoring.
Extensive understanding of the entire product line and customer applications is required. Major

customers include; AT&T, Dow Chemical, Exxon Corp., Champion International, International Paper

Co., General Electric, Westinghouse, Siemens Energy & Automation, ABB Power T & D, as well as all

major U.S. and Canadian power generation utilities.
Extensive experience in direct customer engineering applications and technical support.

PRIOR EXPERIENCE

P & G Automation Components, Henrietta, New York

Sales Engineer, Factory Automation Components:

Managed territory sales for all eastern New York State manufacturers, including many Fortune 500

firms.
Extensive training in part-feeding systems, pneumatic cylinders, precision rotary actuators,

robot end-of-arm devices, anti-friction linear bearing systems, flexible cable and hose carriers,

photoelectric control, and vision systems.
Began career in product development at Rochester Instrument Systems(Ametek)

EDUCATION

Bachelor of Science in Electrical Engineering Technology, Rochester Institute of Technology
GPA: 3.2/4.0, Dean's List

Associates Degree in Electronic Technology, Monroe Community College

Professional Training in:
Career Navigator
Load management and load shedding
Machinery Vibration Analysis and Monitoring
Supervision and Management
Time Management
Customer Satisfaction
Electrical Instrumentation in Hazardous areas
Computer skills; Word, Excel, Access, SAP(WRS, CIS+)
NYSERDA programs and Economic Development(EDZ) programs
Commercial Lighting Design Seminar
SAP Work Systems (WMS and CCS)

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