Customer oriented manager of over 15 years experienced with both commercial and residential construction experience, which includes estimating, scheduling, and project management. Background also includes experience in software and hardware manufacturing, interfacing with operations management, analyzing key technologies, and building and managing multi-level fast paced departments. Working knowledge of building codes and safety processes for the work site. Determined and energetic individual with excellent analytical and organizational skills used in negotiating, collaborating, conflict resolution, and product execution. Leadership skills that foster enthusiasm, ownership, and teamwork. Strong written and verbal communication skills with experience as liaison between client and technical organizations including cross-functional departments.
Strengths in planning, sales support, vendor relations, application engineering, telecommunications, facilities planning, and budgeting.
More than 15 years of experience resolving a wide range of customer issues coupled with a consistently strong record of bottom-line contribution through unmatched customer satisfaction.
Successfully completed the build-out of two new facilities and partial build out for two additional facilities. All build-outs were completed on time and within budgets. Over 7 years experience with residential construction projects.
Experienced with construction project management, cost estimation, budgeting, contract negotiation, critical path scheduling, and vendor selection.
AMS Construction General Contractors License: #932963
President/ Owner 2008 Present
Responsible for establishing a sales pipeline, estimating, scheduling and production.
Established a lead generating system, which doubled revenue over the first 6 months.
Generated a 3-month pipeline, which resulted in quadrupled revenue over the second year of business.
Established relationships with vendors and created and cost database resulting in reduced labor and material costs.
Director of Operations 2003 2008
Led company to over $1 million in revenue for the first time in the companys 15-year history, and increased net profits by 100% in the first two years.
Managed all jobs to a high level of efficiency by introducing new processes for estimating and scheduling, bringing in 90% of the projects under budget and on schedule.
Established relationships with vendors and complementary service providers to increase sales opportunities by becoming the preferred service provider.
Created a stronger web presence, and made better use of marketing promotions generating a 20% increase in viable leads.
Increased customer satisfaction and managed all unresolved complaints by creating a system to track complaints and initiate training based on the trends.
Ingenuus Corporation (Formerly Aspec Technology)
Vice President of Support Services 1999 2002
Retained by electronic design automation/B2B software Applications Company in 1999 as a result of the buyout of Novo Systems. As a senior manager, responsible for IT, customer support operations, production, quality assurance, and facilities.
Completed a multi-million dollar build out of the new facilities. Supervised the construction from start to finish and completed on time and on budget. Coordinated the company move, which resulted in zero down time.
Directed the upgrade/implementation of networking, E-mail, CRM and order entry systems that doubled the operational performance of the engineering and support organizations. Application of new IT network and phone system coupled with a CRM upgrade saved company $150,000, annually.
Successfully managed the merger of 4 companies acquired by Ingenuus in 1999 and 2000. Integrated the 4 companies in to one facility and coordinated all activities related to the mergers eliminating down time.
Created new processes to support the existing and merged companies. Upgraded vendors and service providers to ensure exceptional service and best pricing.
Novo Systems, Inc.
Co-founder/Vice President 1997 1999
Co-founded technical services spin off from Zycad and responsible for customer service, application, IT, continuation engineering, and training. Aspec Technology acquired the company in 1999.
Minimized start-up costs by acquiring vital operating equipment from Zycad and negotiating best pricing with vendors and suppliers. .
Optimized service performance by retaining key support personnel and migrating to a new CRM system that fit the needs of the new company, resulting in solid customer base and more efficient new business generation.
Introduced operational efficiencies/procedures that produced profitability in each of the first two years.
Identified potential merger candidates and was then instrumental in the merger with Aspec Technology Corporation. Insured a cash and stock buyout that included every employee of Novo systems and guaranteed employment of all employees with the new company for a predetermined period of time.
Director of Customer Service 1987 1997
Responsible for product training, quality assurance, pre and post sales support.
Built/maintained a quality-committed customer service team that was critical in retaining department\'s $12 million revenue base.
Responsible for the Support center requirements and specification at the new Zycad facilities. Supervised the construction of the support center and the data center at the new Zycad facilities.
Established requirements for a CRM system and documented those requirements to use for securing and implementing the new system. Headed a team consisting of R&D, Engineering, Marketing, Sales, and support to evaluate several CRM systems to establish which one would best suit our needs.
Established developer agreements with Sun Microsystems, DEC, HP, and IBM that supplied hardware and software free of charge for the customer support and engineering organizations.
Established a bug tracking system and initiated weekly meeting with engineering and marketing to agree on priorities.
Operating Systems: SunOS, Solaris, Linux, HPUX, AIX, DOS, VAX/VMS, SYSTEM V, Mac OS X,Windows NT, 2000, XP and Vista. Hardware: Sun, HP, PC/AT, IBM RS6000, Routers, and PBX.
Languages: Edif, Verilog, FORTRAN, C, C-shell, Makefiles, and Basic.
Other tools: MS Office, Excel, Word, Outlook, Adobe, ACT, Visio, CRM Systems, Salesforce.
Licensed General Contractor (B), State of California (CSLB)
Associate in Electronics Technology, Northwestern Electronics Institute
Certified Electronics Technician (ETA), Iowa State University
Electronic Engineering Technology, Northern Arizona University
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