Vp of Project Operations

Name : John Lagioia
Industry Type : Design Build Firms- EPC
City & State : South Elgin,IL
Job Title Vp of Project Operations
Relocation Preferences : Negotiable
Objective : Using my experience of management, customer service and knowledge to excel at a corporation of integrity and quality.
Resume :  


To provide a professional work ethic while utilizing my skills to become an asset of your organization and achieve personal and company growth through positive attitude and integrity.

Personal Overview
I am regarded as a professional hard working individual with strong communication skills. I posses the ability to learn and adapt quickly for any given position while my customer service skills are unmatched in todays work place. Strong common sense thinking combined with analytical processes allow me to create desired results and exceeded expectations. My Under Promise and Over Deliver philosophy has been the key to my success with customers and business partners alike.


2002 to Present
Great Northern Kitchen & Bath (East Dundee, IL)
VP of Operations: Home & light commercial retail showroom and project development
Original Co-Founder, designed and established new showroom startup
Store and Showroom Manager / Logistics Manager
Sales Manager to all daily sales transactions
Project Management of all contractors, vendors and internal reports
Lead designer with Award Winning Projects, Manage all design projects
Marketing and Advertising
Managing of all purchasing and product selections
Presentation of project scope and overview with customers
Manage job / project safety as well as logistics
Responsible for several direct reports
Maintain and develop contractual agreements
Establish & maintain customer and vendor relationships
Manage, maintained and report of P&L results
Drafting and AutoCAD experience, 2D and 3D renderings
Establish and Maintain quality control levels for all projects
Design experience in 2020 and SoftPlan software
Developed and implemented custom estimating software in Excel
MS Power Point presentation experience as well as MS Office Suite
Work with lines such as Omega, Wellborn Forest, Bertch and Merilatt Cabinetry along with private custom lines

1995 to 2002
Central Shipping Supplies Inc. / SJ Converting / Packsmart (Carol Stream, IL):
General Manager of Paper Converting: Promoted in 2001
As the service manager, I was promoted to general manager (with the opportunity to become partner) to research and establishing a startup Paper Converting Manufacturer for this company as a secondary business source
R&D for machinery and products
Logistics Manager
Researched raw materials for operations
Managed staff, prepared work schedules and delegated duties for everyday operations
Maintained quality control levels
Manage logistics safety and training
Analyzed and maintained inventory levels in cooperation with purchasing

Service Manager: Promoted in 1997
Quadrupled the service departments revenue in the first year as manager
Performed up-selling of products and services after initial sale
Reviewed and analyzed reports by performing failure analyses and follow up as needed to ensure that preventive measures have been implemented
Designed custom machinery and innovations
Implemented ideas and solutions for production lines
Developed and managed contracts
Administered estimations and provided quotes to customers
Developed and implemented department estimating, invoicing and inventory proprietary software
Worked closely with companies such as Motorola, PartyLite Candles, TY Inc., Mack Trucks, Osco Drugs, to name a few
Manage logistics safety and training
Trained the team of sales staff
Handled training for customers
Supervised all building maintenance
Maintained parts and machinery inventory
Trained, tested and certified new and existing forklift operators.

Service Technician: Started 1995
Installation and repairs of packaging machinery in high volume assembly plants
Customers relations on a daily basis
Conducted training sessions for sales staff as well as customers
Maintained parts and machinery inventory
Maintained quality control levels
Manage logistics safety and training

1994 to 1995
Apple Computers (Itasca, IL) company moved out of state
Quality Control:
Inspected & tested malfunctioning computers
Scheduled and managed crews to refurbish damaged and/or non working units
Repackaged, marked and reloaded for reships
Tested and repackaged software
Scheduled and responsible for all warehouse equipment including forklifts, charges, tapers, conveyors, packagers, etc
Manage logistics safety and training
Certified and trained forklift and slip sheet operator

1990 to 1994
Whitmann (Pepsi) General Bottlers, (Rolling Meadows, IL)
Accounts Payable:
Accounts payable clerk for Indiana Pepsi locations
Accounts payable clerk for Chicago Pepsi locations (largest in organization)
Recorded all checks
Received and verified invoices and requisitions for goods and services
Prepared vendor checks for mailing
Maintained a high level of accuracy in preparing and entering information

1987 to 1989
Sales Tools Inc. (Des Plaines, IL) Company out of business
Computer specialists:
Ran all system interactions
Oversaw system CRTs and maintenance
Diagnosed and resolved computer problems
Setup and ran daily system backups
Wrote and implemented custom programming for specific department needs
Installed new computer hardware
Installed new computer software
Wired and rewired building for new applications

Special Skills:

Knowledge with MS Word, MS Excel & Power Point Presentation
Proficiency with 20/20 Design and Softplan Design software
Customer / direct reports interactions
Skilled with inside and outside sales
Bilingual English/Italian
Logistics Manager
Experience Estimator
Knowledge with residential and commercial construction
Strong product management knowledge
Manage and develop direct reports
Maintain and execute project management
Quality control / Quality driven
Cabinet and furniture construction
Team player and results focused
Enjoy new and changing challenges
Fast paced eager to learn attitude
Self motivated with quickly adapting and learning characteristics
Strong common sense ability
Motivated to create new ideas and products
Motivated to create and implement new procedures
Detail oriented
Willing to relocate


1985 to 1989
Carl Schurz High School (Chicago, IL.)
Architectural, Engineering and AutoCAD Drafting, Computer Programming, Computer Technology and General Business Management

Salary and References available upon request

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